FAQs
How can I contact you? Chat with us online, or call us between 8:30am – 5pm, Monday to Friday on +64 3 358 7899. Or send an email anytime to shop@healthyme.co.nz if it's regarding your order or a general inquiry.
When is my credit card charged? Your credit card is charged at checkout. You will be advised if your payment was successfully processed.
Can I review your products? Product reviews can be completed on the product page, and we welcome you to review any of the products on our website. We appreciate your feedback!
Can I pay through Alipay and WeChat pay? Yes, we have these services. Please contact exports@nznutritionals.co.nz with your order and we will let you know how much to pay.
What are Dietary Supplements? Dietary Supplement are foods (tablets, capsules, powders, etc) which are intended to supplement your daily intake of vitamins, minerals, amino acids, herbs and other nutrients.
Are your products safe? Dietary supplements are generally very safe as they are made of nutrients found in food. However, dietary supplement should be taken with caution if you are pregnant, lactating or taking medication. Certain nutrients are not safe for pregnancy or infants or can interact with medications. Read the label carefully and consult your physician if concerned.
Where are product ingredients listed? The ingredients are listed in the description of each product page.
Where are the ingredients sourced? Our brands use locally sourced ingredients and high-quality imported ingredients. For the specifics of where a particular ingredient is sourced, please contact us.
What are Tableting Aids and Encapsulating Aids that are listed in your ingredients? Tableting aids and encapsulating aids are inactive ingredients which are used to give the product shape and structure.
Can you give me medical advice? Our HealthyMe experts are available to help with product-related queries in order to give you the best solution for your requirements, but we do not give medical advice.
Can your products treat disease? Our products are dietary supplements. They are designed to support your health and nutrition. Dietary supplements are not medicine and cannot prevent or cure disease.
What regulations do your Dietary Supplements follow? Our dietary supplements are manufactured in New Zealand according to the Dietary Supplement Regulations 1985. We also follow the Food Standards Australia New Zealand.
What brands do you stock? We are proud stockists of the brands; Pro-life Nutrition, Vitafit, Qt Internal Cosmetics, AQUA-VD, Morlife, and Knowrish Well.
Where are your products manufactured? Morlife and Knowrish Well are manufactured in the sunny Gold Coast, Australia. Vitafit, Pro-life, Qt Internal Cosmetics, and AQUA-VD are all manufactured by New Zealand Nutritionals in Christchurch, New Zealand.
Can I shop in person? We have a HealthyMe. factory shop at 17 Sheffield Crescent, Burnside, Christchurch. Please note, promotions online are different to promotions in store.